Technical Support Service
Get round-the-clock support for all your compute, network,
storage and cloud products with a single point of contact
Expert technical support to keep your operations on track
Our IT support services help your teams fix problems fast, so your business has more time to focus on innovation. We’ll help you increase efficiency and improve IT service levels while simultaneously controlling costs.
OneCall by the numbers
- 3 PK-based support centers
- 220+ support services engineers
- 20+ years of support service experience
Real-time support
Go from issue to resolution with streamlined access to PK -based support engineers 24/7/365 — with no triage.
Single-source accountability
Get superior support for complex multivendor systems, contracts and warranties, including escalation to other vendors as needed.
Full visibility
Open and track tickets with web-based management to document issues through to resolution using Advance Digital Solutions OneCall support.
pricing Plans
The Best Solutions for Our Clients
We help businesses elevate their value through Email Support.
Premium Plan
The right technical support services make new business outcomes possible.
Finding the right support for your infrastructure can be challenging, especially if you’re managing global teams with a mix of modern and legacy technology across dozens of vendors. We believe your focus should be on transforming your business instead of managing operations.
Our technical support services can help. We’re not a call service — we’re staffed with certified engineers who serve more than 1,000 clients and resolve more than 1,500 incidents per month.
You’ll benefit from:
- Streamlined incident resolution
- Better troubleshooting
- Improved IT staff experiences
- Optimized IT operations
Testimonials
What Our Client’s Say
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Passionate Competency
Our ultimate goal is to deliver sustainable growth to our clients by helping them create meaningful relationships with their customers through digital marketing.
Let the Advanced Digital Solutions’ marketing team help you develop an online marketing strategy to drive more qualified visitors to your site and convert those visitors into leads and sales. What are you waiting for? Contact us today and start dominating the web.
Tips
Inbound service is when the customer calls your company with a service request or an inquiry. Outbound service happens when an agent from your call center contacts customers to follow up on a service issue or to notify customers of new products or policy changes.
